I led the design for this multi-faceted project. It was a huge security win for high value Twitter accounts which are typically the target of ‘hackers’.
We created a system by which newsrooms can grant different levels of access to team members, and revoke it at a moment’s notice.
I discovered our user’s needs through interviews and observational research undertaken in newsrooms. I facilitated a design workshop based on these requirements, involving the full product team – it’s important that the full team contributes and has a shared sense of ownership of new features.
The results of that testing fed back into the design process, and I produced visual designs which were iterated on through design crits, then built by the engineering team. (also shown below)
strategy and planning
sketched user flows
prototype usability testing
facilitating design crits
design crit iteration
One of several sketched user journeys. This one: adding a team member
Design progression between the Teams interactive prototype and the final build